Yes. We share photos and short notes each day so you always know how your pup is eating, playing, and resting.

Dogs need to be at least 4 months old. We want to ensure they have time to develop a stable immune system and complete their vaccination schedule before joining a group setting. We can only take senior dogs (older than 10 years) that have been regular boarders and are in good health.

We group dogs by size and play style across multiple zones so shy pups can relax and energetic pups can romp safely.

Yes, dogs from the same family can stay together in the same suite. Please let us know if they need to be fed separately at check-in.

Many dogs are not comfortable in a crowd. That is why we have our "Private Retreat" option. Your dog will spend the day in their own space and receive at least 3 hours of outside free roaming time plus a dedicated 30-minute one-on-one play or petting session each day.

If your dog is on a commercial dog food diet, we recommend bringing their food from home. We can also purchase dog food at an additional cost. If your pet has food allergies or dietary concerns, we definitely recommend supplying your own food. Please bring it in pre-portioned resealable baggies. If you do not pre-portion the food, it needs to be in a resealable bag or steel container. For stays of five days or more, you may want to increase the amount of food due to higher activity levels. You can also bring treats or special snacks. We can refrigerate food if required.

Yes. We take great care to ensure that vegetarian dogs are fed curd, milk, soya, or veg rice.

You can bring waterproof mats (yoga mat or carpet) and a blanket for your pet to sleep on. You can also bring 1 to 2 toys or clothes with a scent of home. We cannot assure the return of these items.

We require all dogs to be tick free and on a tick-flea preventive as a precaution. We check dogs daily for ticks or fleas, and we fumigate the place regularly. If a dog is dropped off with ticks without informing us, the dog is separated for a period of time and thoroughly cleaned up before interacting with other dogs.

We have double gates at all entrances and exits, and dogs are continuously monitored when they are outside. We cannot board dogs that tend to scale fences and jump away. While touring the facility, please confirm that the fence height is adequate for your pet.

Some dogs need time and space to adjust, while others need constant human attention. We spend time reassuring them, feed favorite food or hand-feed until they begin eating on their own, and give them time to open up. We also have a Reiki healer on board for dogs having adjustment issues. Trial visits are important to help dogs acclimatize before boarding.

Some dogs may be tired or a little sore for a day or two after staying with us. Most dogs play hard and get more exercise and stimulation than they do at home, even though rest areas are available. Boarders often sleep longer than usual, and day care dogs tend to sleep at home afterward.

Current rabies, distemper, and parvo vaccinations are required. Please share your vet records at check-in.

Yes, we will administer medicines. All medications must be in the original package and you must send along a detailed prescription or notes. We do not administer injections.

Our team is trained to spot issues early, coordinate with your vet, and arrange transport to nearby clinics when needed.

Dogs play with their mouths and paws and like to wrestle, so injuries can happen. We continuously monitor play and group dogs carefully to reduce risk. There is still a possibility of broken nails, nicks and scratches, paw pad injury, limping, or dog bites. Most injuries are minor and can be cared for at home.

We will make every attempt to reach you or your emergency contact. If we cannot reach you and we feel your dog needs medical attention, we will get the vet on call to check on them. If it is an emergency or after regular hours, we will take your pet to a veterinary emergency clinic.

Dogs that are not used to staying away from family can experience stress. Anxiety can reduce immune levels, making them more susceptible to illness. Sharing accurate medical history helps us act quickly if symptoms appear.

We check vaccination records, do a visual and physical check on drop-off, and prepare food in a hygienic environment. Food is cooked twice a day and water bowls are changed frequently. Play areas and suites are cleaned with disinfectants. We perform thorough physical checks every alternate day and maintain a health monitor record. Dogs showing symptoms of distress are seen by a vet and the pet guardian is informed.

If it is life-threatening, the dog is immediately quarantined and shifted to a medical facility after informing the pet guardian. If it is non-life-threatening, treatment is started as prescribed by the vet and the dog is kept in quarantine. The place is disinfected and dogs that had contact are monitored for symptoms.

It is natural for dogs to lose a little weight while boarding because of increased activity. Some dogs also eat less due to separation anxiety. We recommend increasing food slightly, and if weight loss continues despite increased intake, we notify the pet guardian.